Shipping Policy

At Alice Bennett London, we are committed to providing fast and reliable shipping to all our customers. This Shipping Policy outlines delivery times, shipping procedures, and important information regarding your order.

Delivery Times

We strive to process and ship all orders within 24 to 72 hours after purchase confirmation.

Once shipped, estimated delivery times are typically between 5 and 14 business days. However, due to international logistics, customs processing, carrier delays, or peak seasonal demand, delivery may take up to 30 business days.

Delivery times may vary depending on factors such as:

  • Weather conditions
  • Peak shopping periods and holidays
  • Customs procedures
  • Carrier delays
  • Force majeure events

If your order has not arrived after 30 business days, please contact our support team and we will gladly investigate the matter for you.

Free Shipping

We are pleased to offer free shipping on all orders throughout the United Kingdom.

No matter the order value, you will never be charged shipping fees. This is part of our commitment to providing a seamless and enjoyable shopping experience.

Shipping Method

To provide the best possible selection and pricing, orders are shipped directly from our international fulfillment partners.

By placing an order, you acknowledge and accept that your package may be shipped from one of our overseas fulfillment facilities and that any approved returns must be sent to the designated return facility provided by our support team.

All shipments include tracking, and final delivery within the United Kingdom is handled by Royal Mail whenever applicable.

Order Processing

After placing your order, you will receive an order confirmation email.

  • Orders are processed within 24 to 72 hours.
  • Once your order ships, you will receive a shipping confirmation email.
  • Tracking information will be provided as soon as it becomes available.

Order Tracking

All orders include tracking information.

Once your package has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment and stay updated on its delivery progress.

Questions & Support

If you have any questions regarding your order or our Shipping Policy, our customer support team is here to help.

Email: info@alicebennettlondon.com

We aim to respond to all inquiries within 24 to 48 business hours.

Limitations & Exceptions

While we make every effort to meet estimated delivery times, certain circumstances may occasionally result in delays, including:

  • Customs inspections and procedures
  • Severe weather conditions
  • Transportation disruptions
  • Force majeure events
  • High-volume shipping periods

Any customs-related delays, inspections, fees, taxes, or import duties are outside of our control and do not constitute grounds for refunds, chargebacks, or order cancellations.

Conclusion

Alice Bennett London is dedicated to providing an exceptional online shopping experience, including dependable shipping and customer support.

By placing an order, you agree to this Shipping Policy as well as our Terms & Conditions, Return & Refund Policy, Privacy Policy, and all other policies available on our website.

If you have any questions, please feel free to contact us at:

info@alicebennettlondon.com

Thank you for shopping with Alice Bennett London.