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Refund policy
At Alice Bennett London, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unworn, unwashed, and unused (trying on is permitted)
- Be in their original condition
- Have all original tags attached
- Be returned in their original packaging where possible
Items that show signs of wear, damage, or alteration may not be eligible for a refund.
Orders placed in multiple sizes with the intention of returning part of the order may be refused if we determine that our return policy is being misused.
Final Sale Items
Products purchased during promotions offering discounts of 30% or more are considered Final Sale.
Final Sale items are not eligible for returns, refunds, or exchanges unless they are faulty or otherwise required by applicable consumer law.
Return Shipping
Customers are responsible for all return shipping costs, including any applicable customs duties, import taxes, carrier fees, and any other expenses associated with returning an item.
Once your return request has been approved, our customer support team will provide the appropriate return instructions and the designated return address.
Return Process
Step 1
Email your return request to:
within 30 days of receiving your order.
Step 2
Once your request has been approved, we will provide you with detailed return instructions and the appropriate return address.
Step 3
Return the item using a tracked shipping service at your own expense. We strongly recommend keeping your proof of postage until your return has been processed.
Returns sent without valid tracking information may not qualify for a refund.
Refunds
Once your returned item has been received and inspected, approved refunds will be processed within 15 business days.
Refunds will be issued to the original payment method used during checkout.
Original shipping costs, return shipping costs, customs duties, taxes, and any additional carrier fees are non-refundable unless otherwise required by applicable law.
Faulty or Damaged Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.
Depending on the circumstances, we may offer:
- A replacement item
- A repair
- A full refund
Supporting photographs may be required to assess the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error, please contact us immediately. While we will do our best to assist, we cannot guarantee that shipping details can be changed once an order has entered processing.
Liability
Alice Bennett London is not responsible for delays caused by customs authorities, shipping carriers, severe weather, force majeure events, or other circumstances beyond our reasonable control.
Contact
If you have any questions regarding returns or refunds, please contact us at:
Email: info@alicebennettlondon.com
Agreement
By placing an order through our website, you acknowledge that you have read and accepted this Return & Refund Policy.
Thank you for shopping with Alice Bennett London.