Privacy policy

Last updated: July 7, 2025

At Alice Bennett London, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect information that you provide directly to us, including your name, billing and shipping address, email address, telephone number, payment information, account details, and any messages you send to our customer support team.

When you visit our website, certain information may also be collected automatically, including your IP address, browser type, device information, operating system, pages visited, time spent on our website, referral source, and information collected through cookies and similar technologies.

2. How We Use Your Information

Your personal information is used to process and deliver your orders, process payments, provide customer support, communicate with you regarding your purchases, improve our website and services, prevent fraud, comply with legal obligations, and send marketing communications where permitted by law or with your consent.

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted service providers such as Shopify, payment processors, shipping companies, analytics providers, and marketing partners where necessary to operate our business or comply with legal obligations.

4. Cookies

Our website uses cookies to ensure the website functions correctly, remember your preferences, improve performance, analyze website traffic, and measure advertising effectiveness. Where required by law, we will request your consent before placing non-essential cookies.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, it will be securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to access, correct, update, delete, restrict, or object to the processing of your personal information. You may also request a copy of your personal information or withdraw your consent where applicable.

7. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: info@alicebennettlondon.com