Terms of service
Article 1 – Definitions
For the purposes of these Terms & Conditions, the following definitions apply:
- Company refers to Alice Bennett London.
- Website refers to the official Alice Bennett London online store.
- Consumer means any individual acting for purposes outside their trade, business, craft, or profession.
- Agreement means any contract concluded between the Company and the Consumer through the Website.
- Products means all products offered for sale through the Website.
Article 2 – Applicability
These Terms & Conditions apply to all offers, orders, purchases, and agreements made through the Alice Bennett London website.
By placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions, together with our Shipping Policy, Return & Refund Policy, Privacy Policy, and all other policies published on our Website.
Article 3 – Products
We strive to ensure that all product descriptions, images, specifications, and prices displayed on our Website are accurate and up to date.
Minor differences in colour, appearance, or packaging may occur due to screen settings, manufacturing updates, or supplier changes.
All products are offered subject to availability.
We reserve the right to modify, discontinue, or update products without prior notice.
Article 4 – Pricing
All prices displayed on our Website are shown in the selected currency.
Prices do not include customs duties, import taxes, or other governmental charges that may apply in the destination country.
We reserve the right to correct pricing errors, product descriptions, or inventory inaccuracies at any time.
Article 5 – Orders & Payment
Orders become binding once payment has been successfully completed and an order confirmation has been sent.
Payments must be made using one of the payment methods offered during checkout.
All transactions are processed through secure third-party payment providers.
We reserve the right to refuse, limit, or cancel any order where fraud, pricing errors, stock inaccuracies, or other irregularities are suspected.
Article 6 – Shipping & Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery time is 5–12 business days after dispatch.
Delivery times are estimates only and may occasionally vary due to customs procedures, weather conditions, transportation disruptions, public holidays, carrier delays, or other circumstances beyond our reasonable control.
Tracking information will be provided once your order has been dispatched.
For more information, please refer to our Shipping Policy.
Article 7 – International Fulfilment
To provide competitive pricing and a wider product selection, orders may be fulfilled and shipped directly from our trusted international fulfilment partners.
Article 8 – Returns & Refunds
Returns are subject to our Return & Refund Policy.
Return requests must comply with all requirements outlined in that policy.
Products purchased during promotions offering discounts of 40% or more are considered Final Sale and are not eligible for returns, refunds, or exchanges unless required by applicable consumer protection laws.
Customers are responsible for return shipping costs and any applicable customs duties, import taxes, or carrier fees.
Article 9 – Faulty or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.
Depending on the circumstances, we may offer a replacement, repair, or refund in accordance with applicable consumer protection laws.
Supporting photographs may be required to assess the issue.
Article 10 – Order Cancellations
Orders may only be cancelled before they have entered processing.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. Customers may still be eligible to return their order in accordance with our Return & Refund Policy.
Article 11 – Customer Responsibilities
Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.
Alice Bennett London cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Article 12 – Intellectual Property
All content available on this Website, including but not limited to text, images, graphics, logos, branding, product descriptions, website design, and other materials, is the property of Alice Bennett London or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or otherwise used without our prior written permission.
Article 13 – Limitation of Liability
To the fullest extent permitted by applicable law, Alice Bennett London shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this Website, delivery delays, customs procedures, carrier issues, technical interruptions, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions limits or excludes any rights that consumers are entitled to under applicable consumer protection laws.
Article 14 – Privacy
We collect and process personal information in accordance with our Privacy Policy.
By using our Website, you acknowledge that you have read and understood our Privacy Policy.
Article 15 – Changes to These Terms
Alice Bennett London reserves the right to amend these Terms & Conditions at any time.
Any changes will become effective immediately upon publication on this Website.
Article 16 – Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing consumer transactions.
Nothing contained in these Terms & Conditions affects any statutory rights available to consumers under applicable law.
Contact
If you have any questions regarding these Terms & Conditions, please contact us at:
Email: info@alicebennettlondon.com
Thank you for shopping with Alice Bennett London.